KOMOREBI SHANGHAI
Support & contact
Created and last updated: September 13, 2026
Find help with the game below. The App is in development and preparing for release, so screens and features may differ by version. The current app interface is in Japanese.
A tile will not disappear
Both tiles must have no overlapping tile above and an open side to the left or right. Match identical faces, any two flowers, or any two seasons. A flower cannot be paired with a season tile.
I am stuck
Use Hint to find a currently available pair. If there is none, try Undo, use a shuffle or pair-removal item, or restart the stage for free. There is no time limit.
Saving or technical problems
Check your device’s available storage and note the symptoms and app version. Deleting or reinstalling the App may remove your progress and items; contact us first if you want help with recovery.
The App has no cloud-save or device-transfer feature. We cannot restore game data from our servers.
Ads and rewards
Ads are disabled in the current prerelease version. After advertising is introduced, ads may sometimes be unavailable because of connectivity or ad availability. Rewarded items are granted when the reward condition is met, not simply when an ad is closed. Ads are not required to continue the main game.
Contact us
Operator: RT Information System.
Include “こもれ日の上海” or “Komorebi Shanghai” in your subject and provide the following where possible. There are no purchases in the current version, so payment details and receipts are not needed.
- Device model, iOS / Android version, and app version
- Stage number and steps leading to the issue
- What you expected and what actually happened
- A screenshot if useful, with notifications and personal details hidden